Frequently asked questions

Does my product have a warranty? 

All products sold in our shop have a manufacturer’s warranty. You can find it in the additional information tab below images of every product.

What documents do I need to use for my warranty?

All products sold in our e-commerce store have a warranty supported by our suppliers. 

Do you have a contact number or email?

For questions related to your order status, please contact us at info@cets.com.au.

Where can I find additional technical specifications?

Please send an email to info@cets.com.au.

What payment methods do you accept?

Payment methods are accepted via Credit Card (Visa & Mastercard).

What is the difference between standard and express shipping?

While standard shipping can take anywhere from 4 to 10 business days, most express shipping will take between 1 to 3 days.*

How does the shipping and delivery work?

We use a variety of courier companies and delivery services: free, standard and express. In-stock products are normally dispatched between 24 hours after the order has been placed. If a redirection or redelivery is required, it must be discussed directly with the local courier company. Most of our products offer free shipping. Alternative delivery options prices are calculated at checkout.  

Do you ship internationally?

We only ship within Australia at the moment.

How do I track my order?

Most courier companies will send emails with your order status, which include a tracking number.

When will my order ship?

After your order has been placed, a confirmation email will be sent to you with shipment details.

Why haven’t I received a confirmation email with my purchase? 

Please make sure to check your Spam folder. If not, please contact us with your details at info@cets.com.au.

Why haven’t I received an invoice for my purchase?

Invoices are automatically generated and sent after every purchase. Please contact us at info@cets.com.au.

Why my products are being delivered on different dates?

Some products are delivered from different vendors. Each of them has different shipment policies.

Can I choose my delivery day and time?

Delivery day and time must be discussed with the courier company.

Why hasn’t my product arrived yet?

To see the status of your order, please see the order confirmation to find your ID track number.

I haven’t received my order.

Stock issues or technical glitches can happen from time to time, and we work with all parties to rectify the situation as soon as possible.

Can I change or cancel my order?

To cancel or change your order, please contact info@cets.com.au as soon as possible. CETS will reserve the right to accept or reject your request. 

Can I edit or cancel an order after it’s been placed?

To edit or cancel an order after it has been placed, please send an email to info@cets.com.au. CETS will reserve the right to accept or reject your enquiry.

How can I change my order address?

To edit your address, please send an email to info@cets.com.au. Please, take into account that we’ll need to discuss any change with our vendor and courier.

I pre-ordered a product. When will it arrive?

Custom-made products and equipment that have been purchased on pre-sale will take longer to be delivered, and every case is different. To get any updates on them, please contact us at info@cets.com.au.

Why was my order cancelled?

Your order most likely will be cancelled due to stock issues. You’ll be notified by someone on our team explaining the situation.

How long does it take to get a refund?

Getting a refund will take approximately two business days.**

What can I do if I get a damaged product?

To report a damaged product, please contact info@cets.com.au with contact details, your invoice, and a report that includes photos.

Can I return a product?

CETS will reserve the right to accept or reject a product after it has been purchased. For any request or question, please send an email to info@cets.com.au.

*Express shipping times may vary depending on each courier. To make sure when you’ll receive your order, please make sure to visit your courier’s website.

**Refunds are dependent on the merchants and may take longer than expected due to unexpected circumstances.


Contact our expert team

Our technology experts love solving problems. In fact, we often brag that it’s what gets us out of bed in the morning.

Email or call our customer service team to open up endless possibilities for your next project.

+61 7 3013 6222
info@cets.com.au
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